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Hellvape Dead Rabbit 2 Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Dead Rabbit 2 line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Dead Rabbit 2 is either created or lost.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Dead Rabbit 2.
Why warranty and after sales matters on the Dead Rabbit 2
A clear dead on arrival policy removes friction for retail partners.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Dead Rabbit 2 |
| Brand | Hellvape |
| Category | Flavours |
| Battery | 900 mAh |
| Output range | 8-40 W |
| Capacity | 5.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
- Log sell through by account for the first eight weeks.
- Review the reorder point after one full selling cycle.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (68 units) | Tier 1 | 7-12 days |
| Pallet (1817 units) | Tier 2 | 21-30 days |
| Container (10943 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Dead Rabbit 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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