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Hellvape Dead Rabbit Warranty and After Sales Explained
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Dead Rabbit line.
What follows is a practical view of warranty and after sales for the Dead Rabbit, written for people who place repeat orders rather than one off buys.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Why warranty and after sales matters on the Dead Rabbit
A clear dead on arrival policy removes friction for retail partners.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Dead Rabbit |
| Brand | Hellvape |
| Category | Flavours |
| Battery | 1300 mAh |
| Output range | 8-80 W |
| Capacity | 2.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 240 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Consistency across batches matters more than peak performance for Dead Rabbit, and warranty and after sales is where inconsistency first appears.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Checklist
- Log sell through by account for the first eight weeks.
- Verify that artwork matches the approved compliance template.
- Check carton quantities against the commercial invoice line by line.
- Agree in advance who pays for return freight on a defect claim.
- Record the arrival condition with photographs on the day of delivery.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (60 units) | Tier 1 | 14-21 days |
| Pallet (1078 units) | Tier 2 | 14-21 days |
| Container (13924 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Dead Rabbit?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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